I’ve used the same Internet service provider (ISP) about 15 years now. My service was fantastic, until the last year or two. Then it became a nightmare of losing service every few days, for hours on end. Of course, this never seems to happen when I’m not home or sleeping – it happens when I need to submit my biweekly column, have arranged to work from home, or need to make a CRITICAL Facebook status update.
I’ve made frequent calls to my ISP to complain. They’ve said I needed a new phone cord (got that), to move my modem closer to the phone jack (did that), get a new modem (puchased it), use a new wireless router (bought one), etc., until they finally admitted a service technician would need to come to my home.
Life of the Lintee Bean 